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Trust and Safety Analyst

As a ServerHub Trust and Safety Analyst you will be at the front lines of compliance, fraud prevention and enforcement of ServerHub Policy compliance.

We are looking for a team member who is passionate about the protection and overall success of the ServerHub network, through management of operational risk under an enterprise risk framework to minimize non-compliance and serious violations of community driven policies developed by management.

The ServerHub Platform is a 24x7 non-stop global network, In addition to being a catalyst, the successful candidate will be in charge or aggregating and identifying fraud trends, recommend rule adjustments to minimize future losses and chargeback risk ad will partner with customer support teams to ensure resolve and clarify under the Trust & Safety wing.

This is a Remote Position, with Phoenix and Dallas office positions for local applicants. 
 

What you’ll be doing:

  • Analyze, Respond and Resolve complaints related to policy violations
  • (e.g. Spam complaints, Trademark Violations, Abuse etc)
  • Review new customer registrations and verify user contact information
  • Ensure all fraud trends are identified and communicated properly
  • Provide reports to management with compliance trends
  • Review workflow and respond within SLA times to abuse complaints
  • Analyze trends related to legal and safety issues


Requirements:

  • The ability to identify fraud trends and follow compliance guidelines
  • Excellent written and verbal communication skills in English
  • Ability to multi-task and prioritize projects
  • Ability to complete daily and weekly reports of compliance issues
  • Excellent people skills customer facing and internally

 

Working at ServerHub:

  • Relaxed open work environment with a great team 
  • Competitive health, dental and vision plans available
  • Free snacks and refreshments to keep your hunger at bay
  • Monthly team building gatherings
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